Return & Refund Policy
At MRT365, we take utmost care to ensure that every product reaches you fresh, safe, and in good condition. Since our products are perishable and consumable food items, we do not accept returns once an order has been delivered.
However, we will be happy to assist in the following cases:
Damaged or Torn Packaging
If you receive a product with damaged, torn, or opened packaging, please contact us within 24 hours of delivery.
Expired Products
If you receive an expired product, please inform us within 24 hours of delivery for a replacement or refund.
Replacement or Refund
Depending on the situation, MRT365 may provide:
- A replacement of the affected product, or
- A full refund for the affected product.
Complaint Requirements
To help us verify the issue, customers are requested to provide:
- Order number
- Clear photographs of the product and packaging
- Unboxing video, where available
- Details of the issue
Complaints submitted after 24 hours of delivery may not be eligible for replacement or refund.
For assistance, please contact:
Email: info@myricetinfood.com
MRT365 – Myricetin Food India Pvt Ltd